Macro close-up of a minimalist glass perfume bottle catching warm golden-hour sunbeams, soft shadows, shallow depth of field
Macro close-up of a minimalist glass perfume bottle catching warm golden-hour sunbeams, soft shadows, shallow depth of field
AYOZEFY Support

Scent curation and support

Looking for your next olfactory signature or tracking a recent order? Our dedicated team ensures your fragrance journey remains effortless and reassuringly personal.

Direct Assistance

Send a message

Inquire about shipping times, request custom scent recommendations, or resolve order details. Our London-based support team responds to all inquiries within twenty-four hours.

Common Questions

Essential support details

What is your return policy?

Are your scents authentic?

We offer hassle-free 14-day returns on all unopened perfume bottles. If a selected scent does not match your skin chemistry, contact our team to arrange a seamless exchange.

Every bottle contains authentic Arabian ouds or meticulously blended designer-inspired notes. We source premium ingredients directly to maintain high olfactory standards while keeping prices accessible.

Where do you ship?

How do I choose a scent?

We provide secure, tracked worldwide shipping directly from our London facility. Delivery times vary by region, but most international orders arrive safely within five to seven business days.

Simply list your favorite notes or past perfumes in our contact form. Our specialists will analyze your profile to recommend a personalized olfactory signature tailored to your skin.